RETURN/REFUND POLICY

Please Review Our Return and Refund Policy Below.

Returns Eligibility

We accept returns within 10 days, meaning you have 10 days from receiving your order to request a return. We maintain photo and packaging records of each item prior to shipment to document its condition and accuracy before dispatch.

To qualify for a return, items must be:

  • Unworn, unused, and in original condition
  • Returned in original packaging
  • Accompanied by proof of purchase or order number

Non-Returnable Items

For hygiene and product integrity reasons, the following items are final sale and cannot be returned:

  • Earrings
  • Clearance or final sale items

Damaged 

Once an order has been shipped, we are not responsible for delays, loss, or damage caused by the shipping carrier.

Return Process

If you wish to start a return on an item, please contact us directly with the Subject Title Return at hello@butterflylux.com for return instructions approval.

Please note only the cost of the returned items will be refunded. Shipping costs and customs fees are non-refundable and remain the customer's responsibility. Original shipping charges are non-refundable unless due to our error.

Please ensure the package has a TRACKING CODE. You will be responsible for any issues during shipping. 

Please include:

  • Full name
  • Order number
  • Reason for return

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to your original payment method. 

Exchanges

 If you want to exchange the item for a different item, simply follow the return instruction and place a new order.

Late or Missing Refunds

If you have not received your refund after the expected timeframe, please check with your bank or payment provider first, then contact us.